Preferred candidate profile

Job Title: Technical Support Executive

Experience: 1-3 Years

Location: Perungudi,Chennai

Employment Type: Full-Time

Shift Timing: Morning Shift

Role & responsibilities:

Provide real-time inbound chat support to telecom customers across Mobile, Broadband, and Enterprise services

Handle customer queries related to troubleshooting, billing issues, plan upgrades, and account-related requests

Deliver 24/7 customer support in English as per client requirements

Ensure adherence to international compliance standards and maintain high accuracy in KYC verification

Diagnose and resolve customer issues promptly while maintaining quality service standards

Maintain proper documentation of customer interactions and resolutions

Escalate complex issues to relevant teams when necessary

Role: Chat Support

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Temporary/Contractual

Role Category: Non Voice

Education:

UG: B.Sc in Any Specialization, Any Graduate, B.Com in Any Specialization, B.Tech / B.E. in Any Specialization

Key Skills:

Email Support International Chat Process Communication Skills Typing Speed Non Voice Process

Chat Process Email Process Typing Skills Non Voice BPO Non Voice International Non Voice International BPO