Company: Omni Ayurveda

Job Role: Senior HR Executive

Contact: 8851813993

key responsibilites:

Recruitment & Talent Acquisition

Handle end-to-end hiring for BPO roles including Tele Sales, Customer Support and Team Leaders.

Develop sourcing strategies and conduct interviews.

Ensure quality onboarding.

Employee Engagement & Retention

Conduct motivation and engagement activities.

Monitor employee satisfaction and implement retention strategies.

Performance Management

Track and evaluate agent and team-leader performance.

Implement appraisal systems, incentive structures and corrective action plans.

Payroll & Compliance

Manage payroll processing, attendance and leave records.

Ensure PF, ESI and labour-law compliance.

Maintain HR documentation.

Training & Development

Coordinate induction and skill-enhancement sessions.

Identify training needs with the Operations team.

Policy & Process

Implement HR policies suited to BPO operations.

Handle employee grievances and support a positive work environment.